Quality Management

Our Quality Journey ; "Between 12.05.2010 - 14.05.2010, Turkish Standards Institute, TSE Istanbul Personnel and System Certification Directorate auditors within the framework of TS EN ISO 9001: 2008 Quality Management System Standard, our hospital was entitled to receive TS EN ISO 9001: 2000 Quality Management System Certificate. The first step has been taken in our quality journey to excellence with the establishment of TS-EN-ISO 9000 Quality Management System, which covers all processes and aims continuous improvement in order to produce services in accordance with the needs and expectations of your patients and relatives with an approach focused on patient satisfaction.

Continuing our quality journey, we have received the Joint Commission International Accreditation (JCIA) Certificate 4 times since June 2011."

Joint Commission International Accreditation
Our Hospital, which has set out with the slogan "Always with you in sickness and health", has been accredited as a result of the audit carried out by Joint Commission International (JCI) on 06-09 June 2011, aiming to continuously improve its quality in the services it offers to you. JCI is an international non-profit organisation that covers the most widely accepted standards of patient care, safety and organisation management. JCI is the international division of JCAHO, the world's largest accreditor, which accredits approximately 20,000 health institutions in the USA. JCI works in more than 40 countries, mainly in Europe, the Middle East and South America, and gives certificates to health institutions if they fulfil certain standards accepted as gold standards by aiming continuous improvement in the structuring, implementation and result stages. Being accredited by this organisation gives an international prestige as an indicator of the quality of health care services.

What JCI standards bring to our organisation in terms of patient and employee safety;

• To prevent medical errors by prioritizing patient safety,
• Providing services by considering the rights of the patient and his family,
• Ensuring that the patient and his/her family are informed about all procedures to be performed and their approval is obtained, and supporting the patient's participation in the treatment.
• Adopting a multidisciplinary approach and getting opinions from all branches when necessary
• Focus on patient satisfaction
• To ensure the effectiveness of communication between healthcare professionals and the patient and his family.
• To determine the educational needs of the patient and his family and to provide the necessary training.
• Providing the highest level of patient care at every stage of treatment,
• Protecting patient privacy
• To create a common platform on medical terms and concepts.
• To ensure the safety and continuity of treatment by preparing medical records accurately and completely.
• Reducing errors, identifying risks and reducing costs with feedback from patients and employees.
• It is to ensure that the institution is ready for every possibility in case of disaster.
  
  With the aim of continuous improvement, Pendik Regional Hospital employees receive training on many issues, especially Patient Safety and Patient Rights, and apply them. Our hospital has started to provide services above international standards in many areas such as Patient Safety, Infection Control and Prevention, Patient Care, Patient Assessment, Risk Management, Personnel Training, Information Management, Facility Security, etc. Our aim is to maximise these studies by focusing on Patient Safety and to ensure continuous improvement.