Quality Management


Private Pendik Bolge Hospital was put into service in January 2010.

Organization Accredited by International Joint Commission

Private Pendik Regional Hospital is the hospital that received the Joint Commission International (JCI) hospital accreditation certificate for the 4th time.

Located on the E5 highway, next to the Tavşantepe metro station, our hospital is only 10 km from the International Sabiha Gökçen Airport.

Our hospital, which was established on an indoor area of approximately 14 thousand square meters in Pendik district, has a total capacity of 160 beds (98 patient beds, 52 intensive care beds and 10 observation beds).


Our Quality Journey ; "Between 12.05.2010 - 14.05.2010, Turkish Standards Institute, TSE Istanbul Personnel and System Certification Directorate auditors within the framework of TS EN ISO 9001: 2008 Quality Management System Standard, our hospital was entitled to receive TS EN ISO 9001: 2000 Quality Management System Certificate. The first step has been taken in our quality journey to excellence with the establishment of TS-EN-ISO 9000 Quality Management System, which covers all processes and aims continuous improvement in order to produce services in accordance with the needs and expectations of your patients and relatives with an approach focused on patient satisfaction.

Continuing our quality journey, we have received the Joint Commission International Accreditation (JCIA) Certificate 4 times since June 2011."

Joint Commission International Accreditation
Our Hospital, which has set out with the slogan "Always with you in sickness and health", has been accredited as a result of the audit carried out by Joint Commission International (JCI) on 06-09 June 2011, aiming to continuously improve its quality in the services it offers to you. JCI is an international non-profit organisation that covers the most widely accepted standards of patient care, safety and organisation management. JCI is the international division of JCAHO, the world's largest accreditor, which accredits approximately 20,000 health institutions in the USA. JCI works in more than 40 countries, mainly in Europe, the Middle East and South America, and gives certificates to health institutions if they fulfil certain standards accepted as gold standards by aiming continuous improvement in the structuring, implementation and result stages. Being accredited by this organisation gives an international prestige as an indicator of the quality of health care services.

What JCI standards bring to our organisation in terms of patient and employee safety;

  • To prevent medical errors by prioritizing patient safety,
  • Providing services by considering the rights of the patient and his family,
  • Ensuring that the patient and his/her family are informed about all procedures to be performed and their approval is obtained, and supporting the patient's participation in the treatment.
  • Adopting a multidisciplinary approach and getting opinions from all branches when necessary
  • Focus on patient satisfaction
  • To ensure the effectiveness of communication between healthcare professionals and the patient and his family.
  • To determine the educational needs of the patient and his family and to provide the necessary training.
  • Providing the highest level of patient care at every stage of treatment,
  • Protecting patient privacy
  • To create a common platform on medical terms and concepts.
  • To ensure the safety and continuity of treatment by preparing medical records accurately and completely.
  • Reducing errors, identifying risks and reducing costs with feedback from patients and employees.
  • It is to ensure that the institution is ready for every possibility in case of disaster.

    With the aim of continuous improvement, Pendik Regional Hospital employees receive training on many issues, especially Patient Safety and Patient Rights, and apply them. Our hospital has started to provide services above international standards in many areas such as Patient Safety, Infection Control and Prevention, Patient Care, Patient Assessment, Risk Management, Personnel Training, Information Management, Facility Security, etc. Our aim is to maximise these studies by focusing on Patient Safety and to ensure continuous improvement.

Board of Directors


  • Our first goal is to protect human health and ensure the continuation of a healthy life. To achieve this goal, we systematically monitor patient satisfaction and use the results we obtain to improve the services we offer.
  • Respectful of patient rights; We protect all kinds of personal information with systems that meet the highest security standards.
  • By attaching importance to the efforts to constantly review and improve our system; We fulfill the requirements of the quality management system and monitor its effectiveness.
  • We see our employees as the main source of progress and continuous improvement.
  • We believe that we are the individual and that no individual effort should exceed teamwork. We attach importance to increasing the competencies of our employees.
  • By following technological innovations, we take our place among the institutions where pioneering practices are made in diagnosis and treatment.
  • We create areas and environments where our patients and employees can freely share their thoughts with us.
  • We undertake to comply with legal responsibilities, legislation and contractual terms within the scope of continuous improvement.

  1. General Coordinator
  2. Quality Management Director
  3. Nursing Services Manager
  4. Human Resources Manager
  5. Quality Officer

Photo Gallery


Years Of Experience


Specialist Doctor


Inpatient Capacity


Daily Outpatient Capacity